Sales Manager

Company Description

TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd., with its international headquarters in Vienna, Austria, is a globally recognized leader in certification, inspection, and technical services. The company provides third-party registration and certification services across various international ISO standards, including quality management, environmental management, and food safety certifications. In addition, TUV Austria offers technical inspection, project management, and construction supervision services across the Oil & Gas, construction, and power industries. Holding a strong reputation as a market leader in Pakistan with over 1,500 clients, the company commits to maintaining a "Quality Not Quantity" approach, prioritizing Health, Safety, and Environment (HSE) standards alongside ethical practices.

Role Description

This is a full-time, on-site role for a Sales Manager in the Training Division, located in Karachi. The Sales Manager will be responsible for driving business growth by identifying and developing new opportunities, managing client relationships, and achieving sales targets for the training services offered by the company. The role includes developing sales strategies, preparing proposals, collaborating with internal teams to ensure service delivery, and providing exceptional customer support. Regular interactions with clients and stakeholders, along with market research to stay updated on industry trends, will also be part of the daily responsibilities.

Company Description

TUV Austria Bureau Of Inspection & Certification (Pvt.) Ltd is a leading Certification and Inspection Company, accredited to offer independent 3rd party Registration/Certification services to a wide range of industries against various International ISO standards. The company also provides technical inspection services and project management & construction supervision services to the energy sector. Their motto is QUALITY NOT QUANTITY, with a strong focus on quality, HSE, and ethical practices.

Key Responsibilities:

Market Research & Analysis

• Conduct in-depth market research to identify trends, customer requirements, and competitor activities within the training and development sector.
• Provide data-driven insights to support strategic planning and opportunity identification.

Business Development Strategy

• Design and execute a robust business development plan aimed at expanding our footprint in the training services domain.
• Set and monitor KPIs to measure the success and impact of business initiatives.

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients, including corporate partners, educational institutions, and industry associations.
• Understand client-specific training needs and offer customized training solutions.

I
nquiry Management

• Forward relevant inquiries related to Lead Auditor programs and Integrated Management System (IMS) trainings to the concerned departments in a timely and professional manner.

Strategic Partnerships

• Identify and establish collaborations with industry leaders, universities, and training organizations.
• Co-develop innovative, value-added, and co-branded training programs and events.

Sales Strategy & Execution

• Develop sales plans and actively pursue leads to meet or exceed revenue targets.
• Modify and fine-tune strategies based on market feedback and client interactions.

Marketing & Promotions

• Work closely with the marketing team to design and launch targeted campaigns to boost visibility and engagement for training programs.
• Represent the organization at seminars, expos, and networking events to showcase offerings.

Training Program Development

• Collaborate with subject matter experts to design market-relevant, high-impact training programs.
• Ensure content remains updated, practical, and aligned with current industry standards.

Customer Satisfaction & Service Excellence

• Maintain a customer-centric approach, ensuring client satisfaction at every stage of the service lifecycle.
• Actively collect and incorporate feedback to enhance program delivery and effectiveness.

Reporting & Documentation

• Maintain detailed records of client interactions, proposals, and follow-ups in the CRM system.
• Generate regular performance and progress reports for internal review and strategic decisions.

Travel Requirements

• While the role is primarily Karachi-based, occasional travel may be required for client meetings, training events, or industry forums. All travel expenses will be borne by the company.

Budget Management

• Prepare and manage budgets for all training-related business development activities.
• Ensure alignment of spending with departmental goals and financial projections.

Additional Responsibilities

• Perform any other tasks or special projects as assigned by the Line Manager.