Client Services Executive

2 weeks ago

Lahore, Punjab, Pakistan 9Xero Digital Full time 900,000 - 1,200,000 per year

Client Services Executive – Digital & Automation

(Contract | Part-Time | Full-Time | Hybrid-Remote)

Own. Deliver. Delight.

This is
not a maintenance role
. As our Client Services Executive, you will
manage client relationships, ensure seamless delivery, and drive measurable client satisfaction
. You are the bridge between our clients and our teams, ensuring every engagement delivers results.

Flexible engagement options are available — contract, part-time, or full-time.
Impact, ownership, and delivery
are the key expectations.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients.
  • Ensure timely delivery of projects and services to meet client expectations.
  • Communicate updates, progress, and any issues proactively.
  • Identify opportunities to improve client satisfaction and retention.
  • Collaborate with internal teams to resolve client concerns efficiently.

Success Metrics

  • Client satisfaction and retention levels.
  • Timely and accurate delivery of services.
  • Reduction in client escalations or complaints.

Our Client Philosophy

We partner with clients who
invest in marketing, collaborate actively, and value structured processes over shortcuts
. Our focus is
long-term results, not short-term fixes
.

Qualifications

  • Proven experience in client services, account management, or similar roles.
  • Strong communicator with a
    client-first mindset
    .
  • Ability to manage multiple clients and priorities efficiently.
  • Comfortable in a
    fast-moving, hybrid-remote environment
    .

What We Offer

  • Flexible engagement: contract, part-time, or full-time.
  • Competitive base + performance-based incentives.
  • Opportunities for growth and exposure to global clients.
  • Hybrid-remote flexibility.
  • If you excel at managing client relationships, delivering results, and driving satisfaction, we want to hear from you.

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