Client Support Executive

7 days ago

Lahore, Punjab, Pakistan AppifyTech Full time 300,000 - 600,000 per year

Location:

AppifyTech Office, Lahore (On-site) 

Open Positions:

15 

AppifyTech

is a leading provider of advanced health information management solutions for the U.S. healthcare market. Our cloud-based portfolio—including certified Electronic Health Record (EHR) systems, practice management tools, patient engagement platforms, and medical billing services—empowers healthcare organizations to streamline operations, ensure regulatory compliance, and enhance care delivery. We are driven by a mission to simplify healthcare technology so providers can focus on what matters most: exceptional patient care. 

We are seeking motivated Client Support Executives who are passionate about cultivating strong client relationships and delivering seamless support experiences. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to collaborate effectively across teams. 

Key Responsibilities

● Serve as the primary point of contact for assigned clients, providing timely and professional support. 

● Troubleshoot and resolve client-reported issues using a structured, solution-oriented approach.

● Build and maintain comprehensive product knowledge to guide clients on features, workflows, and best practices. 

● Coordinate with technical, product, and support teams to escalate and resolve complex issues efficiently.

● Maintain clear and proactive communication across calls, emails, and support channels.

● Accurately document client interactions, root causes, and resolutions within internal systems.

Technical Expertise

● Strong understanding of cloud-based or SaaS environments (preferred). 

● Ability to diagnose and troubleshoot functional application issues. 

● Familiarity with ticketing systems, CRM platforms, or support workflows (preferred). 

● Aptitude for learning new tools, platforms, and healthcare technology concepts. 

Core Competencies

● Exceptional English communication skills (verbal and written). 

● Strong analytical thinking and problem-solving abilities. 

● Ability to multitask and prioritize in a fast-paced environment. 

● High ownership mindset with a customer-centric approach. 

● Strong interpersonal skills with the ability to build rapport and trust. 

Educational Requirements

● Bachelor's degree (preferred). 

● 1–2 years of experience in client support, customer service, or call center roles; SaaS experience is a plus.

● Experience in healthcare or technology environments is advantageous. 

● Professionalism, responsiveness, and a proactive attitude are essential. 

Additional Information

● This is a full-time, on-site role based in Lahore. 

● Candidates must demonstrate strong follow-through, accountability, and attention to detail. 

● Female and male candidates meeting the criteria are strongly encouraged to apply. 

How to Apply:

Send your CV to:

| Application Deadline: Monday, November 3, 2025 | Only shortlisted candidates will be contacted.

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