Customer Support Agent
2 weeks ago
Easetalent is a premier recruiting and consulting firm dedicated to connecting top-tier talent with exceptional career opportunities. Our mission is to drive growth and success for both our candidates and partner companies by bridging the talent-opportunity gap.
Job Overview:We are looking for an experienced Customer Support Specialist with expertise in Shopify Store Management and Client Support for UK-based customers via email and chat. This role involves more than just customert; you will also handle cost calculations, budgeting, and spreadsheet management.
Key Responsibilities:
- Manage customer queries via email and chat efficiently.
- Assist customers with platform features and troubleshooting.
- Track and share customer feedback with internal teams.
- Provide insights on new features and functionalities to customers.
- Assist in training junior chat support agents.
- Maintain and update spreadsheets for budgeting and cost calculations.
Requirements:
- Experience in E-commerce: Shopify, WordPress, or other online platforms.
- Experience in email-based support (call center experience is NOT valid).
- Strong reading, writing, and communication skills.
- Knowledge of CRM systems, help desk software, and remote support tools.
- Ability to handle multiple tasks and resolve customer concerns efficiently.
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