IT Support Officer
3 days ago
Job Objective
Deliver exceptional customer service by responding to IT support requests in a timely and professional manner.
Key Responsibilities
IT Support Ticket Management
- Response Time
- Resolution Time
- Escalation of issues
Problem Solving Skills
- Identification of issue
- Methods to solve the problem.
- Research and Development of un-known issues
Troubleshooting Skills
- Understanding of troubleshooting process
- Following of troubleshooting steps
- Determination of probable cause
Software Installation and Configurations
- Installation of Windows Operating System and Network settings
- Installation of Microsoft Office products and other applications
- Troubleshooting of issues during installation
Knowledge, Skills, Abilities & Other attributes
Education
- Bachelors (Computer Science, IT)
Skills
- Installation of Windows 11, Windows 10, Windows 8
- Installation of Microsoft Office 2019, Office 2016
- Printer installation and configuration
- Device Drivers installation and troubleshooting
- Remote support
- Hardware troubleshooting
- CCTV settings
Duration and Nature of Previous Experience:
- 1+ year IT Support
Job Type: Full-time
Pay: Rs55,000.00 per month
Application Question(s):
- Willing to work in a night shift
Education:
- Bachelor's (Required)
Experience:
- IT Support: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person
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