IT Support Officer

3 days ago


Islamabad, Islamabad, Pakistan Touchstone Communications Full time 550,000 - 1,100,000 per year

Job Objective

Deliver exceptional customer service by responding to IT support requests in a timely and professional manner.

Key Responsibilities

IT Support Ticket Management

  • Response Time
  • Resolution Time
  • Escalation of issues

Problem Solving Skills

  • Identification of issue
  • Methods to solve the problem.
  • Research and Development of un-known issues

Troubleshooting Skills

  • Understanding of troubleshooting process
  • Following of troubleshooting steps
  • Determination of probable cause

Software Installation and Configurations

  • Installation of Windows Operating System and Network settings
  • Installation of Microsoft Office products and other applications
  • Troubleshooting of issues during installation

Knowledge, Skills, Abilities & Other attributes

Education

  • Bachelors (Computer Science, IT)

Skills

  • Installation of Windows 11, Windows 10, Windows 8
  • Installation of Microsoft Office 2019, Office 2016
  • Printer installation and configuration
  • Device Drivers installation and troubleshooting
  • Remote support
  • Hardware troubleshooting
  • CCTV settings

Duration and Nature of Previous Experience:

  • 1+ year IT Support

Job Type: Full-time

Pay: Rs55,000.00 per month

Application Question(s):

  • Willing to work in a night shift

Education:

  • Bachelor's (Required)

Experience:

  • IT Support: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person


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