E-Commerce Operations Executive

7 days ago

Lahore, Punjab, Pakistan Crewlogix Technologies Full time $80,000 - $120,000 per year

Company Description

Crewlogix Technologies has been providing business solutions globally since 2000. We excel in combining top-tier graphic design, software development, search engine marketing, and sales strategy to boost business performance. Our team of experts delivers diversified solutions with a unique user experience and targeted results. Our global recognition stems from understanding the client's business model and tailoring solutions to their specific needs, ensuring innovative brand experiences and valuable business insights.

Summary

We are seeking an experienced and detail-oriented
Ecommerce Operations Manager
to oversee and optimize the daily operations of our e-commerce platform. This role is responsible for managing order fulfillment, inventory, customer service, website performance, and operational analytics. The ideal candidate will be a strong leader with a proven track record in e-commerce operations, process improvement, and team management.

Responsibilities

1. Order Management

  • Oversee the entire order lifecycle from placement to final delivery.
  • Ensure accurate and timely order processing.
  • Collaborate with warehouse and logistics teams to manage inventory and shipment efficiency.

2. Inventory Management

  • Monitor stock levels and forecast demand to prevent shortages or overstocking.
  • Manage inventory updates, cycle counts, and reconciliations.
  • Coordinate with suppliers and vendors to ensure timely restocking.

3. Customer Service

  • Handle escalated customer inquiries and complaints.
  • Ensure high customer satisfaction through efficient issue resolution.
  • Work with the customer service team to enhance service protocols and processes.

4. Website & Content Management

  • Ensure the e-commerce website is updated with accurate products, pricing, and promotions.
  • Coordinate with the marketing team to implement promotional campaigns.
  • Monitor website functionality and coordinate troubleshooting of technical issues.

5. Performance Analysis & Reporting

  • Track and analyze key performance metrics across operations.
  • Generate reports to assess process efficiency and overall success.
  • Identify opportunities for improvement and implement process enhancements.
  • Monitor competitor activities and market trends to stay competitive.

6. Team Leadership

  • Lead, mentor, and manage a team of e-commerce professionals.
  • Provide coaching and training to enhance team performance.
  • Foster a collaborative and high-performance work culture.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 3–5 years of experience in e-commerce operations or a similar role.
  • Strong understanding of e-commerce platforms, order management systems, and inventory processes.
  • Excellent organizational, multitasking, and time-management skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and leadership skills.
  • Proficiency in Microsoft Office Suite and relevant e-commerce/ERP software.

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