E-Commerce Executive

7 hours ago

Lahore, Punjab, Pakistan Grip Active Limited Full time 70,000 - 120,000 per year

Job Overview

We are seeking a proactive and detail-oriented E-Commerce Executive with 2–3 years of proven experience in managing e-commerce platforms, customer support and digital operations. The ideal candidate will be skilled in Shopify, Amazon, and e-commerce website management, with strong coordination and communication abilities to support business growth.

Key Responsibilities

  • Manage day-to-day operations of Shopify store, Amazon Seller Central, and other e-commerce platforms.
  • Upload, update, and optimize product listings, pricing, descriptions, and images across platforms.
  • Monitor order processing, shipment tracking, returns, and refunds, ensuring smooth customer experience.
  • Handle customer queries and complaints through multiple channels (email, chat, calls) with a professional and timely approach.
  • Coordinate with warehouse, logistics, and suppliers to ensure stock availability and timely deliveries.
  • Analyze and report sales trends, performance metrics, and customer feedback to support data-driven decision-making.
  • Manage and update e-commerce websites with new collections, campaigns, and promotional banners.
  • Research market trends, competitor activities, and suggest improvements for online sales growth.
  • Maintain product catalogue accuracy and ensure compliance with marketplace policies.

Requirements

  • Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.
  • 2–3 years of hands-on experience in e-commerce operations.
  • Strong knowledge of Shopify, Amazon Seller Central, and e-commerce website management.
  • Experience in customer support and order management.
  • Proficiency in MS Office, Google Workspace, and basic Excel reporting.
  • Excellent communication, coordination, and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills

  • Familiarity with digital marketing tools (Google Ads, Facebook Ads, etc.).
  • Basic knowledge of SEO and content optimization.
  • Exposure to international marketplaces is a plus.

Job Type: Full-time

Application Question(s):

  • What is your expected salary and notice period?

Experience:

  • E-Commerce (Shopify, Amazon, Logistics): 2 years (Preferred)

Work Location: In person

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