Executive MSSP Operations

23 hours ago

Islamabad, Islamabad, Pakistan PTCLal Full time 600,000 - 1,200,000 per year

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

In this role, you'll be responsible for ensuring the
smooth and efficient delivery of Managed Security Services (MSSP) operations
, maintaining high standards of service quality, compliance, and customer satisfaction. The position involves
monitoring, managing, and optimizing daily MSSP operations
, resolving technical and security-related issues, and ensuring consistent service performance across all platforms. You will work closely with internal teams and external stakeholders to
coordinate operations, maintain compliance with defined frameworks
, and strengthen PTCL's position as a
trusted Managed Security Services Provider
. While operating under established policies and procedures, the role also requires
independent judgment, proactive problem-solving, and effective communication
to uphold operational excellence and customer trust.

HOW CAN YOU EXPRESS YOUR TALENT


•
Service Monitoring & Incident Management


•
Operational Coordination


•
Customer Support & Engagement


•
Vendor & Technology Management

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

  • Bsc computer science, Information Technology, Cybersecurity, or related field (Master's preferred) Professional.
  • Relevant Certifications such as Cloud , CCNA Security, CEH, CHFI, Red Teaming, Blue Teaming CompTIASecurity+, ITIL, or SIEM-related certifications will be an added advantage
  • 2–4 years
    of experience in Cloud /Security Operations, MSSP, SOC, or IT infrastructure/Network Security role
  • Hands-on experience with incident response, monitoring tools, and compliance processes.

Technical Competency:

  • Network & Security Operations Management
  • Cloud & Compliance Security
  • Security Monitoring & Incident Response

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

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