Patient Care Coordinator

1 day ago

Islamabad, Islamabad, Pakistan Advance Practice Solutions Full time $40,000 - $70,000 per year

About the Role:

We're looking for a Patient Care Coordinator to join our growing healthcare operations team. This individual will be the first point of contact for patients, handling calls, messages, appointment scheduling, and coordination between patients, providers, and insurance carriers. The ideal candidate is detail-oriented, empathetic, and experienced in working with U.S.-based healthcare practices or EMR systems.

Key Responsibilities:

  • Manage incoming patient calls and messages through Google Voice and Tebra (secure platform).
  • Schedule, reschedule, or cancel patient appointments according to clinic policies and provider availability.
  • Handle medication refill requests, ensuring all required details are included before forwarding to the physician.
  • Perform insurance eligibility checks using Tebra, Availity, or other payer portals.
  • Process prior authorizations for medications and services, coordinating with insurance companies via phone or online portals.
  • Respond to patient inquiries regarding appointments, insurance, or billing in a professional and compliant manner.
  • Maintain accurate records and patient documentation in the EMR.
  • Communicate with patients and ensure necessary consents and approvals are documented.
  • Collaborate closely with clinical and administrative teams to ensure smooth day-to-day operations.

Qualifications:

  • Minimum 1–2 years of experience in a U.S. medical office, telehealth, or healthcare operations role.
  • Working knowledge of EMR/EHR systems (Tebra, Kareo, Athena, or similar).
  • Familiarity with insurance verification, prior authorizations, and patient communication protocols.
  • Excellent English communication skills (verbal and written).
  • Strong organizational skills with attention to accuracy and confidentiality.
  • Ability to work independently while managing multiple priorities.

Preferred Skills:

  • Medical or healthcare background strongly preferred.
  • Experience with Google Workspace (Gmail, Google Voice, Sheets, Docs).
  • Prior experience with psychiatry or behavioral health practices is a plus.
  • Understanding of HIPAA compliance and patient privacy practices.

Work Hours:

Aligned with U.S. Central Time

(Clinic hours: Mon - Fri: 10:00 AM – 6:00 PM CST

Why Join Us:

You'll be part of a professional, supportive environment where attention to detail and patient care truly matter. We value initiative, accuracy, and reliability, and we offer long-term growth for those who deliver.

  • Care Plan Coordinator

    1 day ago

    Islamabad, Islamabad, Pakistan eShifa Full time 500,000 - 1,500,000 per year

    Company DescriptioneShifa is Pakistan's leading healthcare provider, offering smart and accessible home health services. With a team of expert clinicians and paramedics, eShifa adheres to international quality and service standards. Services include online consultations, home pharmacy delivery, home nursing, physiotherapy, lab services, medical supplies,...

  • Patient Access Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Kloud 7 Full time 500,000 - 1,500,000 per year

    Job Title:  Patient Access SpecialistReports to:Operations ManagerLocation:E-11/2, Islamabad (Onsite)Timings:5:00 PM - 2:00 AMSummary:The Patient Access Specialist serves as the primary point of contact for patients, ensuring a positive experience by providing excellent customer service during registration and scheduling medical exams, procedures, and...

  • Patient Help Desk Representative

    7 days ago

    Islamabad, Islamabad, Pakistan iSolve RCM LLC Full time 400,000 - 600,000 per year

    Company DescriptioniSolveRCM is a healthcare revenue cycle management (RCM) company that helps medical practices, clinics, and healthcare organizations streamline their financial operations. The company focuses on medical billing, coding, credentialing, and revenue optimization to ensure providers maximize reimbursements while reducing administrative...

  • Customer Care Executive

    7 days ago

    Islamabad, Islamabad, Pakistan SehatYab Full time 250,000 - 400,000 per year

    Customer Care Executive – SehatYabLocation: DHA / Bahria Town / Rawalpindi (On-site)Job Type: Full-time (Office-based)Working Days: Monday to SaturdayTimings: 10:00 AM – 06:00 PMAbout SehatYabSehatYab is Pakistan's leading digital healthcare platform connecting patients with trusted doctors, therapists, and healthcare providers. We are committed to...

  • Medical Officer

    7 days ago

    Islamabad, Islamabad, Pakistan Life Care International Hospital (Pvt.) Limited Full time 1,200,000 - 3,600,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Medical Officer, located in Islamabad. The Medical Officer will be responsible for providing medical care to patients, performing surgeries, working closely with other physicians, and offering training to junior staff. The role involves direct patient...

  • Nursing Manager

    7 days ago

    Islamabad, Islamabad, Pakistan Hair Transplant Institute Full time $100,000 - $120,000 per year

    Job description:Oversee and manage the daily operations of the nursing department to ensure quality patient careDevelop and implement nursing policies, procedures, and protocols to ensure compliance with healthcare standardsSupervise, mentor, and evaluate nursing staff, providing guidance and professional developmentCoordinate patient care activities to...

  • Project Officer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Care International in Pakistan Full time 900,000 - 1,200,000 per year

    Posted date19th September, 2025Last date to apply28th September, 2025CountryPakistanLocationsIslamabadCategoryDevelopment SectorTypeContractualPosition1As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people in over a hundred countries. We do this by focusing...

  • Liver Transplant

    2 weeks ago

    Islamabad, Islamabad, Pakistan Hope Global School Full time 1,200,000 - 2,400,000 per year

    Job DescriptionA liver transplant surgeon is a highly specialized medical professional who performs complex surgical procedures to replace diseased livers with healthy donor organs. They evaluate patients' eligibility, coordinate with multidisciplinary transplant teams, and manage pre- and post-operative care. They also supervise transplant protocols,...

  • Virtual Assistant- Medical Billing

    1 day ago

    Islamabad, Islamabad, Pakistan Millennium Medical Billing - MMBC Pakistan Full time 300,000 - 600,000 per year

    Company DescriptionMillennium Medical Billing (MMB) is one of the leading medical billing companies in the USA. Our comprehensive portfolio of revenue cycle management and IT solutions includes medical billing and coding, insurance claims and collections, specialized out-of-network revenue cycle services, physician credentialing, and claim funding. MMB helps...

  • Pharmacist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Hope Global School Full time 120,000 - 240,000 per year

    Job DescriptionA Pharmacy professional (Pharmacist) ensures safe dispensing of medications, evaluates prescriptions, and advises patients on proper drug usage. They maintain inventory, monitor stock levels, and handle regulatory compliance. In addition, they collaborate with healthcare teams to optimise patient therapy, manage medication records, and prevent...