Ticket Agent

7 days ago

Islamabad, Islamabad, Pakistan Kate Holidays Full time 250,000 - 500,000 per year

We are looking for a
Ticketing Agent
with strong expertise in airline reservation systems and customer handling. The ideal candidate must have hands-on experience with
GDS systems (Amadeus, Sabre, Galileo)
and be able to manage flight bookings, fare calculations, cancellations, and reissues efficiently.

Key Responsibilities

  • Handle
    airline reservations, ticket issuance, re-issuance, revalidation, and refunds
    .
  • Provide
    fare quotations
    using GDS/airline portals and calculate fares according to airline policies.
  • Manage
    PNR creation, modifications, queue handling, and flight seat confirmations
    .
  • Respond to
    customer inquiries
    via phone, email, WhatsApp, and office walk-ins.
  • Coordinate with airlines and consolidators for
    special fare requests, group bookings, and schedule changes
    .
  • Ensure
    accuracy in ticketing processes
    and compliance with airline rules and company policies.
  • Assist customers with
    visa requirements, travel insurance, and baggage policies
    .
  • Maintain strong
    customer service standards
    and ensure timely follow-ups.
  • Generate
    daily sales reports and maintain booking records
    .

Requirements

  • Minimum
    1–3 years of experience
    as a Ticketing/Reservation Agent.
  • Proficiency in
    Amadeus, Sabre, or Galileo
    (Amadeus preferred).
  • Strong knowledge of
    international routes, airlines, and fare types
    .
  • Excellent
    communication and customer service skills
    .

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