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Customer Support Officer
2 weeks ago
At 𝐙𝐚𝐫𝐚 𝐒𝐡𝐚𝐡𝐉𝐚𝐡𝐚𝐧, we believe in building timeless fashion and lasting customer relationships. Our Customer Support team is the heart of this commitment — ensuring every client has a smooth, respectful, and memorable experience with our brand.
We are looking for a Customer Support Officer who will act as the first point of contact for our customers, handling queries, resolving concerns, and ensuring seamless communication between clients and the company.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
. Resolve customer queries related to orders, deliveries, exchanges, and product detail
s. Coordinate with internal teams (logistics, sales, retail, production) to ensure timely resoluti
on. Maintain accurate records of customer interactions in the sys
tem. Escalate complex issues to senior management as ne
eded. Assist in improving customer service processes and contribute to customer satisfaction initia
t
ives.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞
𝐦𝐞𝐧𝐭𝐬: Bachelor's degree in Business, Communication, or related
field. 2–3 years of experience in customer support, preferably in fashion/retail i
ndustry. Strong communication skills in English & Urdu (written and
verbal). Patience, problem-solving skills, and customer-centri
c mindset. Proficiency in MS Office; experience with CRM tools
is a plus.
𝐖𝐡𝐚
𝐭 𝐖𝐞 𝐎𝐟𝐟𝐞𝐫: A collaborative and dynamic work
environment. Opportunity to grow within a leading f
ashion house. Competitive salary and benefits as per c
ompany policy.
