Customer Success Support Officer

1 day ago

Lahore, Punjab, Pakistan Sazgar Engineering Works Limited Full time 600,000 - 1,200,000 per year

Position: Customer Success Support Officer

Job Type: Work-from-Office

Location: Sazgar Car Assembly Plant, Sundar- Raiwind Road, Lahore

Introduction:

The primary responsibility of this role is to assist the Customer Success Specialist in managing and enhancing the customer experience for all Sazgar clients, including GWM & BAIC. The successful candidate will be responsible for providing support to customers through various communication channels, particularly via our CRM system. This position reports directly to the Customer Success Specialist and involves working closely with them to ensure a seamless customer experience across all touchpoints.

Responsibilities

Assist the Customer Success Specialist in managing and responding to customer inquiries, concerns, and requests in a timely and professional manner.

Utilize the CRM system to track customer interactions, update customer profiles, and maintain accurate records of all communications.

Collaborate with the Customer Success Specialist to identify areas for improvement in the customer support process and contribute to enhancing overall customer satisfaction.

Communicate effectively with customers via phone calls, emails, and other communication channels to address their needs and resolve any issues they may encounter.

Work closely with internal teams, including sales, marketing, after sales and product development, to ensure alignment on customer needs and requirements.

Prepare reports and analyze customer data to identify trends, patterns, and opportunities for improvement in the customer support process.

Provide feedback to management on customer satisfaction levels and make recommendations for strategies to enhance the customer experience.

Maintain a thorough understanding of GWM and BAIC products and services to effectively assist customers and address their inquiries.

Qualifications

Minimum 01-year Prior experience in customer service or customer support, preferably in a related industry such as automotive. Fresh candidates are encouraged to apply as well.


Bachelor's degree in business, marketing, or a related field is preferred


Excellent communication skills, with the ability to interact effectively with customers over the phone and through written communication.


Proficiency in using CRM systems and other customer support tools to manage customer interactions and maintain accurate records.


Strong problem-solving skills and the ability to quickly adapt to changing priorities and customer needs.

How to Apply:

Easy apply on LinkedIn or visit for details.

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