Customer Success Executive

1 week ago

Lahore, Punjab, Pakistan Brand Surge Full time

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.
  • Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.
  • Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.
  • Conduct regular performance review meetings and share actionable insights with clients.
  • Maintain strong relationships with clients through proactive communication and personalized support.
  • Identify opportunities for campaign optimization, upselling, or cross-selling additional services.
  • Track and monitor campaign performance to ensure targets are being met or exceeded.
  • Manage client onboarding and ensure a smooth handover from sales to operations.
  • Handle client concerns or escalations promptly and professionally.
  • Prepare monthly performance reports, insights, and recommendations for continuous improvement.

Requirements:

  • Minimum 2–3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.
  • Strong understanding of digital marketing concepts — including SEO, Google Ads, Meta Ads, and content marketing.
  • Excellent communication, presentation, and relationship management skills.
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).
  • Strong analytical and problem-solving mindset.
  • Self-motivated, detail-oriented, and capable of working independently.

What We Offer:

  • Competitive salary package and performance-based bonuses.
  • Opportunity to work with international clients.
  • Supportive, collaborative, and growth-oriented team culture.
  • Continuous learning and professional development opportunities.

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Work Location: In person

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