Customer Reviews Specialist

2 weeks ago

Karachi, Sindh, Pakistan Eminent4U Full time 650,000 - 1,050,000 per year

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As Reviews Specialist , you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.

Responsibilities and KPIs:

  • Act as the voice of the company in customer interactions.
  • Pitch reviews on multiple platforms and engage with customers.
  • Meet daily review targets and maintain detailed records of customer interactions.
  • Analyze customer feedback to identify recurring themes and opportunities for improvement.
  • Ensure quality and compliance standards in all interactions.

Skills and Qualifications:

  • Excellent English communication and conversation skills.
  • Team-oriented mindset.
  • Attention to detail and ability to multitask.
  • Time punctuality and problem-solving skills.
  • Flexibility and adeptness in managing and exceeding KPIs.

Why Join Eminent4U Private Limited?

  • Shifts: Daytime (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.
  • Salary: PKR 65,000 + KPIs (Rs 10,000- Rs 15,000)
  • Annual bonus, Anniversary bonus, Punctuality Allowance, Birthday Allowance, & along with several other fringe benefits.
  • Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.
  • Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.

Join Eminent4U Private Limited:

We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.

Job Type: Full-time

Application Question(s):

  • Rate your English communication out of 5

Experience:

  • Customer Service: 1 year (Required)

Work Location: In person

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