Technical Support Team Lead

2 weeks ago


Karachi, Sindh, Pakistan sybrid Full time

We're hiring a Team Lead – Technical Support in Karachi

• Location: Karachi

• Shift Timings: Rotational

• Experience: Minimum 1 year in a technical support role

• Qualification: Bachelor's degree in Telecommunication, Computer Science, or a relevant technical field

Note: Mention "Team Lead – Technical Support – Karachi" in the subject line.

Job Specifications and Duties:

• Excellent written and verbal communication skills

• Strong technical knowledge with the ability to resolve complex issues

• Handle escalated calls and customer concerns effectively

• Lead and motivate the team to achieve targets

• Monitor and manage team KPIs for optimal performance

• Ensure high standards of customer service are maintained

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