Business Analyst

4 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

  • Identifying, eliciting, and documenting business needs and requirements through various techniques like interviews, surveys, and workshops. Articulates or translates unstructured information in clear, meaningful and structured way to suit audience.
  • Analyzing data to identify trends, patterns, and areas for improvement, using this information to make data-driven recommendations.
  • Gather and document business and technical requirements for ServiceNow access related workflows.
  • Ensure feasibility of requirements through thorough technical reviews.
  • Document all requirements and user stories in Jira, ensuring alignment with development and delivery teams.
  • Identify and engage key stakeholders to ensure comprehensive requirements capture.
  • Conduct GAP analysis by assessing current ("as-is") workflows and translating findings into actionable requirements.
  • Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate.
  • Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
  • Maintain awareness of operational risk and proactively minimize potential disruptions.
  • Provide regular updates to senior management and other stakeholders.
  • Proactively manage dependencies and issue to prevent project delays.
  • Establish and implement best practices for project delivery.
  • Evaluating existing business processes, identifying inefficiencies, and recommending solutions to optimize performance.
  • Assessing potential solutions to business problems, considering technical feasibility, budget constraints, and timelines.
  • Working closely with stakeholders, including business users, technical teams, and management, to ensure alignment and effective communication.
  • Contributing to project planning, monitoring progress, and ensuring that projects align with business goals.
  • Facilitating change within the organization by communicating proposed solutions, managing resistance, and ensuring smooth transitions.
  • Creating clear and concise documentation, including business requirements documents, process flows, and user stories.
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