
Technical Support Executive
1 week ago
Mace Engineering Technologies Pvt Ltd is a leading multinational design and manufacturing company renowned for its dynamic and innovative approach. With extensive expertise in the automotive product development sector, our headquarters are strategically situated in Melbourne, Australia. Our core mission is to provide a diverse portfolio of cutting-edge and budget-friendly solutions, aimed at optimizing the performance of our esteemed clientele's vehicles.
The Role
Mace Engineering Technologies PVT LTD is currently seeking the services of a highly motivated and energetic person as a Technical Support Executive. This role will require the experience of working in a fast-paced and hands-on environment.
Key Responsibilities of the Role
- Ensure high levels of customer satisfaction through excellent sales service.
- Identify and assess customers' needs to achieve satisfaction.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Ascertain customers' needs and wants.
- Recommend and showcase items that match customer needs.
- Manage point-of-sale processes.
- Keep up to date with product information.
- Accurately describe product features and benefits.
Following are the required qualification, experience and skills required to be successful in this role:
- Outstanding verbal and written English communication skills.
- Functioning knowledge of automotive engines and systems is preferred.
- Self-motivated, focused and a dependable team member.
- Extensive computer abilities including Excel.
- Excellent interpersonal proficiency and manner.
- Familiar with the necessities of customer support and sales related positions.
- Drive and passion to become highly skilled at the level we necessitate.
- Technical or engineering qualifications and an avid interest in performance motor vehicles and motor sport.
Incentive Bonus, Leaves
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