Technical Support Representative

7 days ago


Lahore, Punjab, Pakistan RepairDesk Full time

Company Overview

RepairDesk Payment Support Role

We are seeking a skilled Customer Support Executive to join our team at RepairDesk. The successful candidate will play a crucial role in ensuring a seamless customer experience while working closely with the Payments Integration Specialist.

Key Responsibilities:
  1. Support Management
    • Handle and resolve queries related to payment integrations, including Square, TSYS, PayFacto, BlockChyp, Payment Sense, Stripe, PayPal, and other future payment integrations.
    • Troubleshoot technical issues and provide step-by-step guidance for smooth integration.
    • Document and escalate complex cases to the appropriate teams for swift resolution.
  2. Merchant Engagement
    • Collaborate with the Payments Integration Specialist to re-engage inactive merchants, identify barriers to activation, and resolve them.
    • Offer tailored solutions and training to help merchants maximize the benefits of RepairDesk Payments.
    • Build and maintain relationships with merchants to ensure long-term engagement and loyalty.
  3. Terminal Orders & Activations
    • Oversee the entire process of terminal orders and activations, ensuring merchants receive and set up their hardware promptly.
    • Assist with setup, configuration, and onboarding for smooth day-to-day operations.
  4. Feedback Collection & Process Improvement
    • Gather merchant feedback to assess their experience and identify areas for improvement.
    • Work with the Payments Integration Specialist to streamline internal processes and enhance customer experience.
  5. Ongoing Support Retention
    • Monitor customer activity to proactively identify and resolve potential issues.
    • Act as a liaison between technical teams and customers, ensuring clear communication and timely issue resolution.
    • Provide ongoing guidance to optimize the performance of payment integrations and related systems.
  6. Sales Opportunity Exploration

    Collaborate with the Payments Integration Specialist to share insights from support experiences, contributing to growth and retention strategies.



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