
Customer Support Specialist
4 weeks ago
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This is a full-time on-site role for a Customer Support Specialist located in Rawalpindi. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling support inquiries. Day-to-day tasks include responding to customer queries via phone, email, and chat, troubleshooting technical issues, and providing timely and accurate information to customers. The role also involves maintaining customer records, escalating issues as necessary, and working closely with other departments to ensure customer needs are met.
Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills and Customer Satisfaction skills
- Analytical Skills
- Excellent written and verbal communication skills
- Ability to work independently and handle stressful situations
- Experience in the microsoft office (word and excel)
Available and flexible to work both night and day shifts.
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- IndustriesIT Services and IT Consulting
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