Associate, Client Support

2 weeks ago

Islamabad, Islamabad, Pakistan S&P Global Full time

About The Role
Grade Level (for internal use):
07

The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.

Responsibilities

  • Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
  • Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
  • Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
  • Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
  • Conduct product demos or webcasts for clients
  • Build out our Knowledge Base for internal stakeholders and clients

Required Qualifications
What We're Looking For:

  • A Bachelors degree in Finance, Accounting, Economics, and/or related field.
  • Fresh graduates or candidates with up to 6 months of experience
  • Strong financial knowledge or knowledge of the global economy
  • Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
  • An ability to resolve problems, manage time, and organize well are essential required skills
  • Excellent Communication skills
  • Willing to learn multiple industries
  • Open to working in different shifts

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

#J-18808-Ljbffr

  • Associate, Client Support

    3 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    About the Role:Grade Level (for internal use): 07Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.The Team:The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and...

  • Associate, Client Support

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use): 07Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.The Team:The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and...

  • Associate, Client Support

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use): 07The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client...

  • Technical Support Associate

    1 hour ago

    Islamabad, Islamabad, Pakistan Ibex Dynamics Full time

    Career Opportunities at Ibex DynamicsIbex Dynamics Pvt Ltd is a rapidly growing company that offers exciting career opportunities in the field of e-commerce. We are seeking a highly skilled and experienced Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support to our clients,...

  • Client Success Associate

    1 hour ago

    Islamabad, Islamabad, Pakistan ConnectPro International Full time

    Client Success AssociateWe are looking for a dedicated and results-driven individual to fill the role of Client Success Associate. As a key member of our Customer Success Department, you will play a critical part in providing exceptional customer experiences through prompt issue resolution, effective communication, and proactive problem-solving.Key...

  • Associate, Client Support

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).About the Role:Grade Level (for internal use): 07The Team:The Client Operations team is responsible for providing client support for our business intelligence tool...

  • Associate, DMS Client Support-2

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    About The RoleGrade Level (for internal use): 07INSTRUCTIONS FOR CURRENT EMPLOYEES/INTERNAL CANDIDATES ONLYIf you are an internal candidate please apply through our external careers site at careers.spglobal.com to take the pymetrics assessment for this role. Please follow the below steps to complete your application, non-compliance can impact your candidacy...

  • Business Support Associate

    3 days ago

    Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    We are seeking a Business Support Associate to join our finance team at Translation Empire PK. As a key member of our administrative staff, you will be responsible for providing high-quality administrative support, maintaining accurate records, and delivering exceptional customer service.Manage and process financial documents, including invoices and purchase...

  • Technical Support Associate

    7 days ago

    Islamabad, Islamabad, Pakistan TalentPop App Full time

    About the Role">We are looking for a Technical Support Associate to provide top-notch support to our clients.As a key member of our support team, you will use your excellent communication skills to deliver accurate product information and troubleshoot issues efficiently.Your role will involve assisting customers with product-related inquiries, solving...

  • Client Support Associate

    3 hours ago

    Islamabad, Islamabad, Pakistan Infovibes Full time

    As a Calling Agent at Infovibes, you will be responsible for handling inbound and outbound calls from Clients, addressing their concerns, and providing solutions to their issues.Key ResponsibilitiesHandle inbound calls.Handle outbound calls.Provide accurate information and assistance to Clients.Escalate complex issues to the appropriate team...

  • Associate, DMS Client Support-2

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use): 07INSTRUCTIONS FOR CURRENT EMPLOYEES/INTERNAL CANDIDATES ONLYIf you are an internal candidate please apply through our external careers site at careers.spglobal.com to take the pymetrics assessment for this role. Please follow the below steps to complete your application, non-compliance can impact your candidacy...

  • Client Systems Technical Support Administrator

    3 weeks ago

    Islamabad, Islamabad, Pakistan GovCIO Full time

    OverviewGovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite.ResponsibilitiesProvide systems administration support. The contractor shall:Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center...

  • Client Relations Associate

    7 days ago

    Islamabad, Islamabad, Pakistan 247 eServices Pvt Ltd Full time

    Job Profile: The Customer Support Manager will be responsible for managing customer interactions, providing administrative support, and maintaining client relationships.About Our TeamWe are a dynamic team at 247 eServices Pvt Ltd, committed to delivering exceptional customer service and support to our clients. We believe in building strong relationships with...

  • Enterprise Client Acquisition Specialist

    32 minutes ago

    Islamabad, Islamabad, Pakistan Associated Business Solutions (Pvt) Ltd. Full time

    We are looking for an experienced Enterprise Client Acquisition Specialist to join our team at Associated Business Solutions (Pvt) Ltd. in Rawalpindi, Pakistan.In this role, you will be responsible for managing customer relationships, identifying growth opportunities, and developing strategies to acquire new clients.About Our Company CultureAt Associated...

  • Client Support Manager

    2 days ago

    Islamabad, Islamabad, Pakistan Interwood Mobel Full time

    As a Client Support Manager, you'll be responsible for managing client interactions, resolving issues efficiently, and maintaining customer satisfaction.Key Tasks:Client Relationship Management: Build and maintain strong relationships with existing and potential customers, responding promptly to their inquiries.Issue Resolution: Address and resolve customer...

  • Customer Sales and Service Associate

    11 hours ago

    Islamabad, Islamabad, Pakistan Homevy Realtors Full time

    We are looking for a customer-focused sales associate to join our team at Homevy Realtors. As a sales associate, you will be responsible for providing exceptional customer service, building relationships with clients, and driving sales growth.Responsibilities:Provide personalized support to clients throughout the sales process.Identify and pursue new...

  • Accountant/Bookkeeping Associate

    5 days ago

    Islamabad, Islamabad, Pakistan VASL, Inc Full time

    Accountant/Bookkeeping AssociateJob Title: Accountant/Bookkeeping AssociateJob Type: Full-Time, Onsite (Plaza ONE, near DHA Phase 2, Gate 1, Islamabad)Timings: 02 PM - 11 PM (Pakistan Standard Time) - OnsitePosition OverviewWe are offering a unique opportunity for aspiring accountants to join VASL as a Bookkeeping Associate. This role provides hands-on...

  • Client Support Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Afiniti Full time

    Bachelors, Masters (Computer Science) Technical Education PreferredResponsible for smooth resolution of all Company related issues at CLIENT site.Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.Resolve problems by working as a contact person between Company and our clients, coordinating with GD...

  • Network and Client Support Engineer

    7 days ago

    Islamabad, Islamabad, Pakistan GovCIO Full time

    Overview:The Network and Client Support Engineer will be responsible for providing system maintenance and support services to ensure the smooth operation of the AFCENT Enterprise Network and Network Control Center (NCC). Key responsibilities include administering, installing, operating, and maintaining network equipment, integrating local networks into the...

  • Client Support Liaison

    4 days ago

    Islamabad, Islamabad, Pakistan Dave's Pest Control Full time

    Dave's Pest Control seeks an experienced Client Support Liaison to connect with customers, address their concerns, and drive business success. As a key member of our support team, you will play a vital role in shaping customer experiences.Main Responsibilities:Engage with customers through various channels to resolve issues and improve...