Associate, Client Support

2 weeks ago

Islamabad, Islamabad, Pakistan S&P Global Full time

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).

About the Role:

Grade Level (for internal use): 07

The Team:

The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients and driving product usage. Being present in Pakistan and the Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce Real Estate webcast presentations, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Marketing, Technology, Product Management, Content & Industry Research, etc).

Impact & Responsibilities:

  1. Provide client support via phone, email, and other mediums.
  2. Make suggestions regarding product usability, presentation, and data quality.
  3. Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience and possible enhancements.
  4. Contribute to knowledge-base, optimize workflow to make client experience seamless.
  5. In-house and external product and industry trainings.
  6. Financial modeling assistance.

What's in it for you:

Sharpen your professional and interpersonal skills while interacting with real estate industry leaders. Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations, and universities located across the globe. Expand your technical expertise by learning User Acceptance Testing (UAT), MS Excel, SQL, and financial modeling. Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.

What we're looking for:

  1. Bachelor's degree in economics, finance, or related field.
  2. Fresh graduates or candidates with up to 6 months of experience.
  3. Knowledgeable in finance, real estate, or the global economy.
  4. Excellent written and verbal communication skills.
  5. Strong problem-solving and critical thinking ability.
  6. Attention to detail and ability to multitask effectively.
  7. Team-player mentality with strong collaboration skills.
  8. Flexible to changes in a dynamic environment.
  9. Must be amenable to permanently work in US hours or night shifts.

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

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