Senior Customer Service Executive

3 weeks ago

Karachi, Sindh, Pakistan Home Done Full time

We are looking for Customer Service and Support professionals to join our team at a leading UK-based online retail company in our Karachi office. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you

Primary Responsibilities:

  • Process customer orders and promptly respond to emails.
  • Handle customer inquiries and calls effectively.
  • Provide after-sales support to ensure customer satisfaction.
  • Address ad-hoc tasks as needed.

Required Skills and Qualifications:

  • 4+ years of experience in customer service and support roles with international companies.
  • Experience in order processing and order management.
  • Exceptional command of the English language, both written and spoken (mandatory).
  • Previous experience in call handling and customer service.
  • Familiarity with relevant CRMs.
  • eCommerce industry experience will be preferred.

Interpersonal and Soft Skills:

  • Commitment to quality and customer satisfaction.
  • Excellent attention to detail.
  • Team player (cooperates and works well with team members).
  • Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.
  • Strong work ethic and ability to multitask efficiently.

What We Offer:

  • Competitive salary package based on skills and experience.
  • Yearly increments to recognize and reward your contributions.
  • Comprehensive health insurance coverage for you, your spouse, and children.
  • Paid leaves for work-life balance.
  • The chance to be part of a growing company with a strong market presence.

Working Hours: : 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate Sundays

Send your CVs to hr@homedone.co.uk

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesRetail

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