
Senior Customer Service Executive
3 weeks ago
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Job Summary:We are looking for a Customer Service Executive with excellent communication skills and a strong work ethic to join our team.
Key Responsibilities:- Manage customer inquiries received via email professionally and respond promptly.
- Address and resolve customer concerns regarding products and services.
- Handle dispute resolution, including payment issues and negative feedback via email.
- Maintain a positive brand image through clear, courteous, and solution-oriented email interactions.
- Conduct daily audits of assigned tasks to ensure accuracy and compliance.
- Stay updated on company policies and products to provide accurate information.
- Manage all assigned tasks efficiently, ensuring timely email resolution.
- Coordinate with internal teams to escalate and resolve complex email inquiries effectively.
2+ years of relevant experience.
Skills Required:Good communication and English writing skills.
Additional Details:- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
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