Officer - Customer Service (Whatsapp)

4 days ago


Karachi, Sindh, Pakistan Gulahmedshop Full time

Proactive Messaging: -Engage customers by sending updates, reminders, and personalized offers through WhatsApp. -Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty. Cold Calling: -Reach out to customers who have not shopped with us for a while. -Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers. Follow-up with TPL (Third-Party Logistics): -Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform. -Ensure smooth handling of returns and address any customer concerns related to their orders. Follow-up Campaigns: -Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp. -Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.

Requirements

-Previous customer service experience, preferably in WhatsApp or messaging platforms. -Strong communication skills with a friendly and professional tone. -Proactive approach to solving problems and providing solutions. -Ability to work independently and meet deadlines. -Good organizational skills and attention to detail. -Knowledge of WhatsApp Business or similar messaging platforms is a plus. -Basic understanding of sales and promotions is desirable.

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