Customer Service WhatsApp Officer

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

This role involves engaging customers through proactive messaging on the WhatsApp platform. The goal is to provide timely updates, reminders, and personalized offers that encourage repeat business and foster brand loyalty.

Key responsibilities include:

  1. Reaching out to customers who have not made a purchase in a while and re-engaging them with relevant information and offers.
  2. Collaborating with the logistics team to manage returns for orders placed through WhatsApp and ensuring smooth handling of these returns.
  3. Managing after-sales and promotional campaigns by sending messages to customers via WhatsApp, checking customer satisfaction levels, and offering exclusive discounts to encourage repeat purchases.

The ideal candidate will have previous customer service experience, preferably in WhatsApp or similar messaging platforms, strong communication skills, and a friendly yet professional tone. They should also be proactive problem solvers and able to work independently to meet deadlines.



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