
Assistant Manager, IT PMO
15 hours ago
ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Responsibilities- Ability to initiate a project with the teams i.e. Meetings
- Ability to identify major requirements, high-level scope, timeline estimates, stakeholders, and risks.
- Ability to gather requirements and define scope.
- Ability to build project schedules or high-level roadmaps.
- Develop and implement project plans through collaboration with the team.
- Identify roles and responsibilities based on skills required for project activities.
- Develop and maintain project release plans using PM tools such as MS Project or Smartsheet.
- Establish project communications for small to large-scale cross-functional teams.
- Apply PM concepts as needed.
- Identify risks based on experience or through collaboration with the project team.
- Maintain and identify required deliverables related to the project(s).
- Analyze planned vs actual work done (monitoring & controlling).
- Consult with the cross-functional team during project execution.
- Log issues faced by the project team and resolve them in a timely manner.
- Raise 'RED' concerns when necessary.
- Follow the escalation path.
- Monitor project progress and keep stakeholders aligned.
- Close out the project after validating all planned vs delivered deliverables.
- Work on support/operation tasks.
- Support senior project managers on large projects or initiatives to ensure documentation and artifacts meet best practices.
- Primarily responsible for small to medium-sized projects (3-4), with opportunities to work on larger or critical projects concurrently.
- Document meetings, issues, and follow processes.
- Understand PM concepts, preferably PMI, including business case, charter, build vs buy, alternative analysis, estimations, and knowledge areas.
- Basic knowledge of networking, sysops, software development concepts, and database concepts.
- Analytical skills to break down large tasks into smaller ones.
Education: IT Graduate
Experience: Core PM experience (2-3 years)
Reporting Time: Eastern Time
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