
Customer Support Representative Medical/ Pharma Background
2 weeks ago
We are looking for a Customer Support Representative (CSR) with a background in medical/health sciences to join our team. The role involves responding to customer queries regarding men's health and wellness products, as well as assisting with order confirmation tracking and dispatching. The ideal candidate should be confident, professional, and comfortable discussing sensitive health-related topics with customers.
Responsibilities- Respond to customer queries via phone, email, and chat.
- Provide accurate information about men's wellness products.
- Use medical knowledge to explain product usage, benefits, and precautions.
- Maintain records of customer interactions and feedback.
- Manage order dispatching, shipment tracking, and delivery updates.
- Handle queries with empathy, professionalism, and confidentiality.
- Collaborate with the sales and logistics teams to ensure smooth operations.
- Medical background in Pharmacy, Medical Sciences, Nutrition, or related field.
- Prior experience in customer service, healthcare support, or order management is preferred.
- Basic communication skills in Urdu & English.
- Ability to explain medical/health-related information in simple terms.
- Comfortable handling queries related to men's health products.
- Must be able to work on-site at our office.
Location: Nadir Street, Near PCSIR Society, Canal Road, Lahore
Employment Type: Full-time, On-site
What We Offer- Competitive salary of PKR 30,000 + Incentives
- A supportive and professional working environment.
- Opportunity to grow within the company.
Apply Now at: hello@greenglowco.com
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