English Speaking Candidates Outbound Calling

3 weeks ago


Islamabad, Islamabad, Pakistan Translation Empire Full time
English Speaking Candidates Outbound Calling

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer's need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Job Specification

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Comfortable with technology and ability to quickly learn new systems

Ability to adapt to changing situations and priorities

Work from Office.

Shift Time:

UK Timings preferably 12:00 p.m. – 09:00 p.m. / 01:00 p.m. – 10:00 p.m. / 02:00 p.m. - 11:00 p.m. PST

Variable Shift timings available during PK Hours between 14:00 to 02:00, and variable working patterns to include full time, part time, 7 days a week.

Translation and Localization - Rawalpindi, Pakistan

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