Client Relations Associate

1 week ago

Islamabad, Islamabad, Pakistan AIO App Inc Full time
About the Role

Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and operate online ordering and marketing tools.

There is a downside: owners must manage multiple CRMs/dashboards to keep things running, which increases workload. Many owners are not technically savvy and may need someone to run these tools for them, creating an additional operating cost.

While software companies promise support, it is often modular and handled by multiple people for different query types, which can be a hassle for the owner.

The customer support team at AIO will work during night hours to address customer queries/complaints and escalate to relevant internal teams. This approach aims to drastically decrease turnaround time and enhance user experience.

Responsibilities
  • Interfacing between the restaurant and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved.
  • Documenting issues with a thorough understanding of causes and implications.
  • Interact with customers to investigate critical issues where relevant.
  • Use the AIO Platform to assist the restaurant in time-sensitive operational tasks.
Qualifications and fit

You will join a team with a culture centered around agility, a hunger to learn, and a desire to teach others.

An ideal candidate will have the following soft skills (in order of priority):

  • Solid command of formal, conversational and colloquial English
  • People skills to establish and manage relationships with restaurant owners
  • Emotional intelligence
  • Knowledge of US cultural sensitivities

Note: You do not need to have all these competencies, but command of English and people skills are must-haves.

An ideal candidate will have understanding and at least some command of the following technical skills:

  • Experience in a support role (US market preferred)
  • Data analytics
  • Reporting & Documentation

Note: While not required, preference will be given to candidates with prior experience, background, or knowledge of marketing.

Required experience level: 1-2 years of professional experience

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive, fully integrated solution that helps restaurant owners manage all aspects of their business. Our platform combines patented AI technology with strong customer support to help owners increase revenue, reduce costs, and improve profit margins. We aim to provide an all-in-one super app for front-of-house operations (ordering, payment, marketing, rewards) and back-of-house management (inventory, staff, financials).

We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be part of a world-class Silicon Valley–funded startup.


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