Client Relations Associate

4 days ago

Islamabad, Islamabad, Pakistan AIO Full time
Overview

About The Role: Restaurant owners in the US work rigorous 12-14-hour days to ensure their business runs successfully. They use different front-of-house (FOH) and back-of-house (BOH) software and operate their online ordering and marketing with various products. AIO supports these owners by reducing the number of systems they must manage and by accelerating query resolution through a centralized customer support function that works at night to address queries and escalations promptly.

The customer support team at AIO will be working at night to ensure all queries/complaints are addressed immediately and escalated to the relevant teams internally, drastically decreasing turnaround time and enhancing user experience.

Responsibilities
  • Interface between restaurants and internal teams in Pakistan to ensure customer queries are addressed promptly and resolved.
  • Document issues with a thorough understanding of the causes and implications.
  • Interact with customers to investigate critical issues where relevant.
  • Use the AIO Platform to assist restaurants in time-sensitive operational tasks.
What we are looking for

You will join a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and improve those around you.

An ideal candidate will have the following soft skills, in order of priority:

  • Solid command of formal, conversational and colloquial English
  • People skills to establish and manage relationships with restaurant owners
  • Emotional intelligence
  • Knowledge of US cultural sensitivities
  • Note: We do not require all competencies; however, command of English and people skills are must-haves.

An ideal candidate will have some command of the following technical skills:

  • Experience in a support role (US market preferred)
  • Data analytics
  • Reporting and documentation
  • Note: We will give preference to candidates with prior experience, background, or knowledge of marketing.
Experience

Required experience level: 1-2 years of professional experience

Why Join AIO

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve profit margins. We offer an all-in-one super app for FOH operations (ordering, payment, marketing, rewards) and BOH management (inventory, staff, financials). We are focused on becoming a significant player in the $55 billion restaurant tech SaaS market as a Silicon Valley–funded startup.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Technology, Information and Internet


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