senior manager/manager credit

SENIOR MANAGER/MANAGER CREDIT & SUPPORT SERVICES

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SENIOR MANAGER/MANAGER CREDIT & SUPPORT SERVICES

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Join to apply for the SENIOR MANAGER/MANAGER CREDIT & SUPPORT SERVICES role at Zong Business Solutions

• End to end management of Credits and Services business operations
• Suggest innovative collection strategies according to market conditions and over all post-paid segmentations
• Responsible for calculation of regional collection and recovery targets, calculation of run rate, remaining/achieved targets on daily basis
• Identify opportunities for automation and process optimization in credit evaluation, collections, and account reconciliation to improve operational efficiency
• Ensure adherence to internal audit standards and external regulatory compliance (PTA, SECP, etc.) related to credit, data protection, and collections
• Develop credit strategies that support customer retention while minimizing financial exposure. Lead initiatives for early risk detection and proactive engagement
• Ensure timely and accurately evaluation of credit limits for new and existing accounts as per defined policies
• Time to time credit & collection visibility for situational analysis of business recovery
• Maintain postpaid customers profiling according to credit worthiness, pay back history and debt capacity, debt ratio, aging of outstanding payment, debts burden & segmentation load
• Preparation & maintenances of PTA data, classification of corporate accounts according to PTA definition.
• Reconciliation of postpaid Bad Debts , Adjustments , Balance outstanding, billing revenue with finance, RA, Corporate sales and other postpaid stake holders
• Final settlement of post-paid accounts, refund of security deposit in appropriate way
• Conduct all relevant testing/audits for quality assurance of credit & support services
• Utilize data analytics tools to generate actionable insights from collections, aging, and risk exposure reports to support business strategy and policy refinement
• Conduct training on credit policies and tools, and ensure knowledge sharing to build team capabilities
  
  

Job Purpose: - Job Responsibilities:

• End to end management of Credits and Services business operations
• Suggest innovative collection strategies according to market conditions and over all post-paid segmentations
• Responsible for calculation of regional collection and recovery targets, calculation of run rate, remaining/achieved targets on daily basis
• Identify opportunities for automation and process optimization in credit evaluation, collections, and account reconciliation to improve operational efficiency
• Ensure adherence to internal audit standards and external regulatory compliance (PTA, SECP, etc.) related to credit, data protection, and collections
• Develop credit strategies that support customer retention while minimizing financial exposure. Lead initiatives for early risk detection and proactive engagement
• Ensure timely and accurately evaluation of credit limits for new and existing accounts as per defined policies
• Time to time credit & collection visibility for situational analysis of business recovery
• Maintain postpaid customers profiling according to credit worthiness, pay back history and debt capacity, debt ratio, aging of outstanding payment, debts burden & segmentation load
• Preparation & maintenances of PTA data, classification of corporate accounts according to PTA definition.
• Reconciliation of postpaid Bad Debts , Adjustments , Balance outstanding, billing revenue with finance, RA, Corporate sales and other postpaid stake holders
• Final settlement of post-paid accounts, refund of security deposit in appropriate way
• Conduct all relevant testing/audits for quality assurance of credit & support services
• Utilize data analytics tools to generate actionable insights from collections, aging, and risk exposure reports to support business strategy and policy refinement
• Conduct training on credit policies and tools, and ensure knowledge sharing to build team capabilities
  
  

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

• In principle have a minimum of Bachelors Degree or above
  
  

Work Experience

• Current Level – AM & Above
• Minimum Experience: 4 yrs. or Above
• At-least 1 year experience with Zong at the time of placement and must be a Permanent Employee of the company
• In principle have a minimum of Bachelors Degree or above
• 2 yrs. in total at AM & Above level For Sr. Manager and 1 Yr. in total at AM & Above for Mgr. Level
• At least 01 HP & above in two most recent Annual Appraisals (if only 1 appraisal is done, then that should be HP & Above). Applicants with most recent performance rating as SP & below will not be shortlisted/eligible for grade or level promotion through internal hiring process, however this principle will not be applicable for horizontal movements
  
  

Skills - Generic:

Skills - Job Specific

Special Requirement: - Others: -Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales
• IndustriesTelecommunications

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Senior Manager/Manager Credit & Support Services

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