Senior Call Center Operations Executive

9 hours ago


Karachi, Sindh, Pakistan beBeeAnalytical Full time 1,200,000 - 1,500,000
Senior Call Center Operations Executive

We are seeking a seasoned Senior Call Center Operations Executive to oversee the daily operations of our premium call center.

This is an exciting opportunity for an experienced professional with a strong background in call center management to join our team and contribute to our continued success.

Job Responsibilities
  • Lead and manage a team of call center professionals, ensuring seamless day-to-day operations.
  • Develop and implement effective strategies to improve call center performance, efficiency, and customer satisfaction.
  • Collaborate with cross-functional teams to drive business growth and achieve operational excellence.
  • Analyze data and metrics to identify areas for improvement and implement corrective measures.
Requirements
  • Minimum 4-5 years of experience in call center management, preferably as a Team Leader or Assistant Manager.
  • Proven track record of improving call center performance, efficiency, and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to analyze data and metrics.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Fluency in English, with knowledge of another language an added advantage.
Why Choose Us?

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and driving business success.



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