Assistant Manager, Account Management

1 week ago

Islamabad, Islamabad, Pakistan Delivery Hero Austria Full time

About the opportunity

Job Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table". This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Assistant Manager, Account Management" and play your part in the "Commercial Domain".

Job Description

  • Being responsible for driving incremental orders, ensuring Retention, Exclusivity & Stronger Relationship with GMV Class A & B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.
  • Help drive better experience by training restaurant's staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.
  • Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.
  • Ensuring DL Photography of Top Key Accounts.
  • Deal acquisition for monthly and event-based campaigns.
  • Monitoring of logistics performance on a daily/weekly basis.
  • Reducing Issue rate or fail rate.
  • Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks & issues, blockers & actions.
  • Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
  • Maintain visibility and communication across & report on progress to the management team.
  • Additional tasks/projects as they arise.
What you need to be successful
  • 1-2 years of proven experience in account directorship.
  • Bachelor's degree in business-related field.
  • Negotiations and communications skills.
  • Presentations and business reviews skills.
  • Knowledge of food and operational costing.
Who we are

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and Q-Commerce delivery in 18 markets in both regions.

What's in it for you

What does your playfield look like?

  • We work in a flexible but fast paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We love what we do, and we don't rest until our targets are achieved. So, if you're also someone who is driven until the dream is achieved, come join us.
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