Manager IT

2 weeks ago

Karachi, Sindh, Pakistan BTCM Consulting Full time

Direct message the job poster from BTCM Consulting

Key Responsibilities:

  • Provide troubleshooting assistance via phone, email, and chat to both clients and internal teams, ensuring effective and timely solutions.
  • Diagnose, troubleshoot, and resolve technical issues related to POS systems and equipment, minimizing downtime for clients.
  • Collaborate closely with internal teams to escalate and resolve complex technical issues in a prompt and efficient manner.
  • Document technical issues, solutions, and troubleshooting steps for internal knowledge sharing and future reference.
  • Communicate with clients and internal teams in a professional, clear, and concise manner, especially when addressing technical support issues in English.
  • Ensure timely follow-up on reported issues, offering resolutions in a customer-focused way, and maintaining client satisfaction and trust in the POS system.

Qualifications:

  • 6+ years of experience in a help desk or technical support role, with hands-on experience troubleshooting and resolving technical issues.
  • Strong verbal and written communication skills in English, with the ability to simplify complex technical concepts for non-technical audiences.
  • Proven experience providing support through phone, email, or chat, managing inquiries from diverse client bases.
  • Ability to work both independently and as part of a cross-functional team, demonstrating initiative and collaboration.
  • Familiarity with common IT tools, systems, and software, with the ability to quickly adapt to new technologies.
  • Experience providing support for a diverse, global client base is a plus.

Preferred Skills:

  • Prior experience working with native English-speaking clients.
  • Ability to handle both routine and complex technical inquiries effectively, with a customer-centric mindset.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail

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