Executive Customer Operations

4 weeks ago

Faisalabad City Tehsil, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

Be responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality). Achieve conversion Targets to increase FF base. Complaints reduction (registration, repeated, denied complaints) by addressing core issues.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network).
  • Achieve quality installations while adhering to SLAs and zero pendency.
  • Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
  • Maintain accurate mapping of Copper/FF network infrastructure.
  • Promote HSE compliance to reduce accidents/injuries among field workers and vendors.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS in Telecom/Electrical Engineering.
  • 0–1 year of relevant experience.
  • Understanding of Telecom network operations (Copper/GPON).

Competencies:

  • Understanding of KPIs, Copper/GPON QSP maintenance, and team management.
  • Preferred: Expertise in IT/reporting, GPON maintenance, and customer handling.
  • Proficiency in HSE protocols, Excel/Word, webmail, and network layout/maintenance.
  • Advanced computer skills and knowledge of telecom infrastructure operations.

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

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