Microsoft 365 SME/ Associate Director, Tech SME

4 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Microsoft 365 SME.

Key Responsibilities:

  1. The Microsoft 365 SME is responsible for the daily operation of several key technologies and services within ITID EUS, on the newly established Collaboration Platform. The jobholder will facilitate the delivery of high-quality services to end users across all countries and regions where HSBC operates.
  2. Be part of a team that performs sustainable continuous improvement, identifying and removing organizational barriers affecting the team, processes, and products owned.
  3. Maintain an agile mindset by adopting the practices and processes identified as being required for our new pods, leveraging agile delivery methods, associated frameworks (e.g., Lean), and bank tools (e.g., JIRA) to do this.
  4. Understand and follow the ITID strategy and vision and the Product Management direction.
  5. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged, and technology shift opportunities.
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