
Customer Success Specialist
2 days ago
About Illumina Technology Solutions, LLC
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
About the role
The Customer Success Specialist within the Customer Experience & Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365 , Power Platform , and Copilot Studio/AI Agent development .
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
Essential Functions
Demand Generation & Partner Registration
- Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
- Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
- Facilitate partner qualification, registration, and approval processes with timely communication.
- Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
- Partner with Product Teams and Solution Architects to develop event content by product track.
- Manage content schedules and milestones; ensure alignment with event timelines.
- Support presenters with templates, logistics, and review processes.
- Coordinate and manage office hours for content support.
- Lead project planning, status reporting, and weekly cross-functional stand-ups.
- Maintain and execute against a detailed project timeline across all event workstreams.
- Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
- Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
- Respond to and resolve real-time onsite issues.
- Collect, analyze, and report on post-event survey feedback.
- Conduct internal debriefs to extract lessons learned and integrate into future planning.
- Deliver post-event reports, including participation metrics and recommendations for improvement.
- Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
- Maintain partner satisfaction and program growth as key success metrics.
Required Qualifications
Core Skills & Competencies
- Strong interpersonal, verbal, and written communication skills.
- Excellent organization and attention to detail.
- Self-motivated with proactive follow-up and project ownership.
- Capable of working independently and cross-functionally with diverse teams.
- Strong presentation and stakeholder engagement skills.
- Analytical mindset and adaptability to manage multiple priorities.
- Previous experience at Microsoft or with the Microsoft partner channel.
- Background as a Partner or Customer Success Manager.
- Experience in customer/stakeholder-facing relationship roles.
- Prior event management experience is a strong plus.
- Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
- Comfortable working 3–4+ hours during Pacific Time business hours.
Performance Indicators
- Partner satisfaction and feedback.
- Growth and expansion of the partner skilling program.
- Timely and effective cross-team communication and coordination.
- Execution excellence across logistics, content, and stakeholder engagement.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
#J-18808-Ljbffr-
Customer Success Specialist
4 weeks ago
Lahore, Punjab, Pakistan My Tutor Source (MTS) Full timeDirect message the job poster from My Tutor Source (MTS)HR Manager @ My Tutor Source (MTS) | Talent SourcingJob Title: Customer Success SpecialistShift Timing: 01:00 pm to 10:00 pmLocation: DHA Phase 1 LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer...
-
Customer Success Specialist
3 weeks ago
Lahore, Punjab, Pakistan Mytutorsource Full timeDirect message the job poster from My Tutor Source (MTS)HR Manager @ My Tutor Source (MTS) | Talent SourcingJob Title: Customer Success SpecialistShift Timing: 01:00 pm to 10:00 pmLocation: DHA Phase 1 LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer...
-
Customer Success Specialist
5 days ago
Lahore, Punjab, Pakistan ibex. Pakistan Full timeCustomer Success Specialist - Voice Programibex. Pakistan is seeking a Customer Success Specialist for our Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and...
-
Customer Success Specialist
2 days ago
Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Digitech Outsourcing SolutionClient Success Specialist responsibilities include:· Building long-term relationships with key clients.· Addressing customer concerns and complaints.Job briefWe are looking for a Client...
-
Customer Success Specialist
5 days ago
Lahore, Punjab, Pakistan ibexl Full timeCustomer Success Specialist - Email/Chat ProgramJoin us to apply for the Customer Success Specialist - Email/Chat Program role at ibex.digital.Get AI-powered advice on this job and more exclusive features.Job OverviewWe are looking for incredible individuals who can help us revolutionize customer experience (CX) with their wit and customer-centric approach....
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full timeDirect message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...
-
Customer Success Specialist
4 weeks ago
Lahore, Punjab, Pakistan Digital Insides Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Tech BPO associate with digital insides. Tech BPOis a dynamic and innovative company that prides itself on delivering high-quality services. AtTech BPO, we are a leading provider of cost estimation services, offering comprehensive solutions to businesses...
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full timeDirect message the job poster from Digitech Outsourcing SolutionClient Success Specialist responsibilities include:· Building long-term relationships with key clients.· Addressing customer concerns and complaints.Job briefWe are looking for a Client Success Specialist to create and nurture long-term relationships with customers. You will resolve any issues...
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan Oxbridge Digital Full timeCustomer Success Specialist - Arabic SpeakingIslamabad, Faisalabad, Gujranwala, Lahore, Multan, Rawalpindi, RaiwindApply By Apr 6, 2025We are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills,...
-
Customer Success Manager
4 weeks ago
Lahore, Punjab, Pakistan Stafflink Full time1 week ago Be among the first 25 applicantsAt Stafflink, we make hiring easy by providing top-tier talent that is vetted, reliable, and cost-effective. We handle the entire hiring process, from finding and vetting the right candidates to taking care of legal, onboarding, and support.Role DescriptionThis is a full-time, hybrid role for a Customer Success...