Analyst, CBS HR Services

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Date: Feb 10, 2025

Hybrid

Relocation Assistance Offered Within Country
Job Number#165238 - Mumbai, Maharashtra, India

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.

In today's multifaceted technology environment, it is an exciting time to be a part of the CBS HR Operations Employee Data Management Team at Colgate

HR Service:

• Provide courteous and efficient customer service through chat messages and online request forms.
• Answer questions on Colgate's HR policies, programs and systems in a professional and efficient manner.
• Ensure compliance with relevant data privacy and data protection policies and regulations.
• Document all relevant notes on inquiries and resolution actions in case management system.
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers.
• Research and follow up on open items as vital to resolve customer questions.
• Raise requests appropriately where guidance or further clarification of policies and procedures is required.
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution.
• Ensuring timely updation & enhancement of question bank.
• Conducting Awareness captain for HR Services.
• Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank.
• Processing Invoice for final payment.

Establish and maintain a centralized knowledge repository and documentation system.

• Collect and verify employee data, including hours worked, overtime, and pay components.
• Review timesheets, attendance records, and benefit deductions for accuracy.
• Tracking and capturing of exceptional inputs for payroll.
• Ensure all data is complete and error-free before payroll processing.
• Handle employee benefits, enrollment and changes.
• Coordinate with benefit providers for accurate processing.
• Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
• Handling Employee Central workflow & Sales Force case request to drive employee data update.
• Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
• Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
• Handling Leave of absence process.
• Creating and issuing different employee letters.
• Assist in preparing required reports related to HR compliance.

Provide documentary support for Audit purposes.

Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.

Share standard processes and lessons learned with other parts of the organization.

Come up with the continuous improvement ideas for the BAU work to bring in new efficiency.

• 2-3 years of experience in HR operations and or Shared Services Center.
• Bachelor's degree in Business, Management, or a related field.
• 2 years of experience in Colgate operations (preferred).
• Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.).

• Shown knowledge management expertise, including the development and management of knowledge repositories.
• Exceptional communication, interpersonal, and leadership skills.
• The capacity to identify problems, evaluate options, and implement effective solutions.
• Strong interpersonal and communication skills, with the ability to interact efficiently with employees.

• Ability to collaborate and partner efficiently with business and HR colleagues.
• Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors.
• Understanding of the business environment including global and local business strategy and strategy execution.

• Strong understanding of HR processes, regulations, and standard methodologies.
• Confirmed experience in implementing HR technology solutions and process automation tools.
• Analytical demeanor with the ability to analyze data and draw actionable insights.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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