Order Management Specialist II, Operations

2 weeks ago

Lahore, Punjab, Pakistan Motive Full time
Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 150,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As an Order Management Specialist, you will play a pivotal role in ensuring the seamless execution of our order management processes. You will support the operations department with tasks such as creating non-standard and complex quotes, generating order forms, completing sales orders, and overseeing the end-to-end processing of deals. Your contributions will drive operational efficiency and ensure accurate, timely processing of sales orders.

To succeed, you should have a collaborative attitude, eagerness to learn, and keen attention to detail. A team-first mentality and the ability to work seamlessly with others are essential. In this fast-paced role, maintaining high standards of quality while managing multiple priorities is crucial.

What You'll Do
  • Manage the complete Sales Force Quote to Cash cycle
  • Identify and resolve Q2C technical issues
  • Provide guidance on complex deal structures
  • Create and complete quotes
  • Handle order cancellations
  • Manage account renewals
  • Prepare contract buyout quotes
  • Amend opportunity stages
  • Manage package upgrades/downgrades
  • Handle vendor finance deals
  • Conduct account audits
  • Manage account mergers
  • Collaborate with other departments to resolve cases
What We're Looking For
  • Graduates in Business Management, preferably Finance or Accounts
  • Strong business communication skills in English
  • 2+ years of professional experience
  • Proficient in Microsoft Excel and Word
  • Experience with CRM systems, preferably Salesforce
  • Knowledge of ERP systems is a plus
  • Highly organized, meticulous, and detail-oriented
  • Excellent analytical and problem-solving skills
  • Self-starter with ownership mindset
  • Ability to prioritize and multitask effectively in high-volume environments
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome applicants from all backgrounds.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

Employees must be authorized to access U.S. export-controlled commodities and technologies, in accordance with U.S. regulations.
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