Order Support Representative

4 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time

Unlock Customer Happiness as an Online Order Support Specialist

Job Description:

As an Online Order Support Specialist, you'll be the voice behind the screen, making sure every customer interaction is smooth, personal, and on-brand. You'll work closely with our team to provide top-notch support that reflects each brand's unique voice and values.

Key Responsibilities:
  • Chat with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions
  • Provide support that feels human - reflecting each brand's voice and values with care
  • Follow up on order tracking, resolve issues smoothly, and offer thoughtful solutions
  • Keep things documented - from common questions to key feedback
  • Share helpful insights with the team to improve the overall customer journey
Requirements:
  • 1+ year of experience in customer support, VA roles, or e-commerce
  • Clear, friendly written and verbal communication
  • Familiarity with Shopify, Zendesk, or Gorgias (a plus)
  • A calm and proactive approach when solving customer issues
  • A reliable internet connection and a quiet home workspace
  • Strong organization, attention to detail, and time management
What We Offer:
  • Performance-based raises and bonuses
  • Paid time off and HMO health coverage
  • Fully remote - work from anywhere you feel productive
  • A friendly, collaborative team culture
  • Opportunities to grow and level up your skills

If you're passionate about delivering exceptional customer experiences, we'd love to hear from you

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