Customer Success Specialist

5 days ago

Karachi, Sindh, Pakistan ibex Full time

Job Overview

We are looking for a Customer Success Specialist for the Voice Program within the Operations department who will assist our U.S.-based client's customers with their queries and concerns, providing accurate resolutions as per the defined processes via call. We value personality, passion, and work ethic, and a sense of humor is a plus.

Job Description

  • Deliver exceptional customer experience as measured by performance objectives and aligned with our client's core values.
  • Assist customers with their purchases made through the e-commerce website.
  • Show genuine interest in each customer through courteous, attentive, and friendly communication.
  • Provide alternatives for products that are unavailable on the website.
  • Follow standard processes and procedures to provide resolutions.
  • Stay updated with system information, process changes, and future updates.

Job Specifications:

  • O Levels Intermediate or above.
  • Excellent written and verbal English communication skills.
  • Proficiency with MS Office, particularly MS Excel and MS Word.

Why should you join us?

  • You want a workplace where you can give your best effort and develop your skills.
  • You have empathy and can understand others' perspectives.
  • You have a good sense of humor and know when to use it appropriately.
  • You possess superb verbal English skills with a U.S. or UK accent.
  • You can communicate your thoughts clearly and simply.

Additional competencies we seek:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem-Solving
  • Professional Composure

What to Expect After Applying

Once you apply, relax while we process your application. You will hear back within 3 working days via the contact number you provided for an initial screening.

Job Keywords: Customer Service, Customer Care, Customer Satisfaction Management

Benefits: Communication, Gratuity, Health Insurance, Incentive Bonus, Leaves, Medical, Provident Fund, Sports and Entertainment, Transport

#J-18808-Ljbffr

  • Customer Success Manager

    7 days ago

    Karachi, Sindh, Pakistan SpurSol Full time

    Direct message the job poster from SpurSolLeading People & Culture Transformation | Organisational Effectiveness | Talent & EngagementWe are seeking a strategic and process-driven Customer Success Manager (CSM) to design, implement, and optimize the processes that will shape and scale the Customer Success function. This role goes beyond managing customer...

  • Customer Success Advocate

    1 day ago

    Karachi, Sindh, Pakistan beBee Careers Full time 450,000 - 600,000

    About our Customer Success Executive roleJob DescriptionWe are seeking a skilled professional to join our team as a Customer Success Executive. In this role, you will work closely with technical teams to ensure a high level of support for our customers.You will be responsible for monitoring Zendesk support queues, addressing any support tickets opened by...

  • Customer Success Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Spursol Full time

    About the job Customer Success ExecutiveWork with the technical teams to ensure a consistent and high-quality level of support.Monitor Zendesk support queues to address any support tickets opened by users.Provide prompt, efficient, and detailed support to the customers for the software product.Maintain a positive, empathetic, and professional attitude toward...

  • Karachi Customer Success Manager

    3 days ago

    Karachi, Sindh, Pakistan beBeeCustomerSuccess Full time 1,200,000 - 1,500,000

    We are seeking a skilled Customer Success Manager to join our team in Karachii, Sindh. This role will involve building strong relationships with clients, understanding their business needs, and developing strategies to drive customer success.The ideal candidate will have a minimum of 3 years experience as a Customer Success Manager or Account Manager in a...

  • Customer Success Manager- Pakistan

    3 weeks ago

    Karachi, Sindh, Pakistan Dengage Full time

    Join to apply for the Customer Success Manager- Pakistan role at Dengage3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager- Pakistan role at DengageD·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer...

  • Customer Success Manager- Pakistan

    2 weeks ago

    Karachi, Sindh, Pakistan Dengage Full time

    D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.The purpose of this customer-facing role is to assist...

  • Senior Customer Success Manager

    7 days ago

    Karachi, Sindh, Pakistan DigitalOcean LLC Full time

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....

  • Customer Engagement Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerEngagement Full time 2,500,000 - 3,000,000

    Job Title: Customer Engagement SpecialistWe are seeking a talented individual to join our team as a Customer Engagement Specialist.The successful candidate will be responsible for delivering exceptional customer experiences through various channels, including inbound calls, emails, and social media.In this role, you will:Handle incoming customer inquiries...

  • Customer Experience Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBeeCustomerExperience Full time 8,000,000 - 15,000,000

    Customer Experience Specialist\The key to our success lies in delivering exceptional customer experiences. To achieve this, we are seeking a skilled Customer Experience Specialist who will play a pivotal role in ensuring that our customers receive the highest level of service and support.\As a Customer Experience Specialist, you will be responsible for...

  • Drive Business Growth and Success

    1 week ago

    Karachi, Sindh, Pakistan beBeeBusinessDevelopment Full time 600,000 - 800,000

    Business Development SpecialistWe are seeking a Business Development Specialist to drive growth and success by implementing and deploying new business processes and partnerships.Key Responsibilities:Meet or exceed monthly and annual sales targets.Identify and pursue high-value business opportunities through platforms such as Elance, Guru, and...