Karachi Customer Success Manager

3 days ago


Karachi, Sindh, Pakistan beBeeCustomerSuccess Full time 1,200,000 - 1,500,000

We are seeking a skilled Customer Success Manager to join our team in Karachii, Sindh. This role will involve building strong relationships with clients, understanding their business needs, and developing strategies to drive customer success.

The ideal candidate will have a minimum of 3 years experience as a Customer Success Manager or Account Manager in a SaaS environment. They will also possess excellent communication and interpersonal skills, as well as the ability to analyze customer data and identify trends.

Key Responsibilities
  • Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
  • Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
  • Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
  • Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
  • Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
  • Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
  • Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
  • Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
  • Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
Requirements
  • Must have qualifications:
    • Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
    • Strong understanding of SaaS business models and customer success principles.
    • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
    • Ability to analyze customer data, identify trends, and proactively offer solutions.
    • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
    • Problem-solving mindset with the ability to navigate complex customer issues.
    • Strong organizational and multitasking skills with a focus on details.
    • Bachelor's degree in Business, Marketing, or related field (preferred).
Benefits
  • A multi-cultural organization
  • Competitive salary and benefits
  • Hybrid job
  • Professional growth in an inclusive company culture

D.engage is an equal opportunity employer committed to diversity and creating an inclusive workplace.



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