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Discovery Consultant
1 month ago
"The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."
— Steve Jobs —
IT
Functional AreaProject Management
LocationJob Type:Full Time/Permanent
QualificationsBachelor's Degree in Computer Science or equivalent
Experience5+ years' experience delivering complex projects/software on or before time
Offered SalaryMarket Competitive + Other benefits
Job DescriptionOur client is seeking a Discovery Consultant to join its dynamic team. This role involves integrating, implementing, and supporting AI-powered product discovery and search solutions. You'll work closely with global companies in industries like consumer electronics, appliances, and healthcare to build high-performance digital assistants, configurators, and search engines that optimize customer experiences.
As part of the Product discovery team, you'll help leading brands improve conversions, boost average order value, and scale personalized shopping experiences across regions.
Responsibilities:
- Support the onboarding and enablement of new customers by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.
- Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform.
- Map data sets to conversational flow and optimize based on Product discovery best practices.
- Seamlessly interact with product, support, and development teams as needed to accomplish daily activities.
- Develop documentation based on as-is and future state of customer implementations.
- Identify risks and potential blockers within projects and proactively mitigate.
- Demonstrate a high level of competency in the Product discovery platform and continually stay up to date with industry trends, and latest features and functionality.
- Consult with business stakeholders (Internal & External) as a subject matter expert on what makes a great experience.
- Experience in delivering e-commerce solutions and driving value through industry best practices.
- Familiarity in conversational design of e-commerce platforms.
- Self-motivated, collaborative, responsible, and passionate about exceeding client expectations.
- Effective communicator with the ability to prioritize, multi-task, and perform effectively in ambiguous environments.
- Outstanding asynchronous and remote communication skills.
- Ability to engage different teams while driving towards project success.
- Strong consulting skills and ability to act as a trusted advisor to our customers.
- Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical).
