Customer Success Specialist

4 weeks ago


Lahore, Punjab, Pakistan ibex. Pakistan Full time
Customer Success Specialist - Voice Program

ibex. Pakistan is seeking a Customer Success Specialist for our Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic highly, and a sense of humor is a plus.

Job Overview

The Customer Success Specialist will deliver exceptional customer experiences, assist with ecommerce-related inquiries, and communicate courteously and effectively to convey interest and care. The role also involves offering alternatives for unavailable products and following standard procedures while staying updated on system and process changes.

Job Specifications

  • O Levels/Intermediate or above
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office, especially MS Excel and MS Word

Additional Details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Industry: Outsourcing and Offshoring Consulting
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