Customer Success Specialist

3 weeks ago

Lahore, Punjab, Pakistan ibex Full time

Job Overview

We are looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic, and a sense of humor is a plus.

Job Responsibilities

  • Deliver exceptional customer experience in line with performance objectives and client core values.
  • Assist customers with purchases made through the e-commerce website.
  • Show interest and courtesy in interactions, maintaining a friendly and caring demeanor.
  • Offer alternatives to unavailable products on the website.
  • Follow standard processes and procedures for issue resolution.
  • Stay updated on system information, process changes, and future updates.

Job Specifications

  • O Levels, Intermediate or above.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, especially MS Excel and MS Word.

Why Join Us?

  • Opportunity to work in a place that fosters skill development.
  • Empathy and the ability to understand others.
  • A good sense of humor, used appropriately.
  • Excellent verbal English skills with a U.S. or UK accent.
  • Ability to communicate clearly and effectively.

Additional Competencies

  • Critical Thinking
  • Time Management
  • Focus on specialization
  • Organization skills
  • Priority setting
  • Problem-solving
  • Professional demeanor

Application Process

After applying, relax while we review your application. Expect to hear from us within 3 working days for an initial screening call.

Job Keywords

Customer Service, Customer Care, Customer Satisfaction Management

Benefits

Communication allowances, gratuity, health insurance, incentive bonuses, leaves, medical benefits, provident fund, sports and entertainment, transportation.

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