Customer Success Specialist

4 weeks ago

Lahore, Punjab, Pakistan ibexl Full time
Customer Success Specialist - Email/Chat Program

Join us to apply for the Customer Success Specialist - Email/Chat Program role at ibex.digital.

Get AI-powered advice on this job and more exclusive features.

Job Overview

We are looking for incredible individuals who can help us revolutionize customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to diverse customer queries via written communication and maintain a positive attitude. The ideal candidate is a keyboard whiz with quick problem-solving skills to deliver outstanding customer experiences.

Job Responsibilities
  • Assist customers with their purchases through the e-commerce website.
  • Deliver exceptional customer service, meeting performance objectives and upholding our client's core values.
  • Respond promptly to customer inquiries via email and chat.
  • Handle customer interactions in a friendly, efficient, and attentive manner.
  • Document each customer query and the corresponding solution.
  • Offer alternatives for products/items unavailable on the website.
  • Follow standard procedures for issue resolution.
  • Stay updated with system information and process changes.
  • Handle objections and customer pushbacks effectively.
Job Specifications
  • O Levels/Intermediate or higher qualification.
  • Excellent written and verbal English communication skills.
  • Must type at least 40 WPM.
  • Proficiency in MS Office, especially MS Excel and MS Word.
Why Join Us?

We offer a supportive environment where you can enhance your skills and give your best effort. We value empathy, humor (when appropriate), and clear communication. Our ideal candidate has critical thinking, time management, problem-solving skills, and professional composure.

What to Expect After Applying

Once you apply, relax while we process your application We will contact you within 3 working days for an initial screening call. Good luck

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
Additional Details
  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Job Function: Other
  • Industry: Telecommunications

Referrals increase your chances of interviewing at ibex.digital by 2x.

Sign in to set job alerts for "Customer Success Specialist" roles.

#J-18808-Ljbffr

  • Customer Success Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Customer Success Specialist - Voice Programibex. Pakistan is seeking a Customer Success Specialist for our Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and...

  • Customer Success

    6 days ago

    Lahore, Punjab, Pakistan 3 Tree Full time

    Direct message the job poster from Triple Tree SolutionsHR Manager at Matrix Sourcing | Triple Tree SolutionsRole Summary:As a Customer Success & Support Specialist, you will be responsible for ensuring an exceptional customer experience by combining proactive success strategies with responsive support. This role focuses on guiding customers to maximize...

  • Customer Success Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Digitech Outsourcing SolutionClient Success Specialist responsibilities include:· Building long-term relationships with key clients.· Addressing customer concerns and complaints.Job briefWe are looking for a Client...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan ibexl Full time

    Customer Success Specialist - Email/Chat ProgramJoin us to apply for the Customer Success Specialist - Email/Chat Program role at ibex.digital.Get AI-powered advice on this job and access exclusive features.Job OverviewWe are seeking talented individuals who can make a positive impact in the world of CX with their wit and customer-centric approach. In this...

  • Customer Success Specialist

    3 days ago

    Lahore, Punjab, Pakistan ibex Full time

    Job OverviewWe are looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with their queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic, and a sense of humor is a...

  • Customer Success

    2 weeks ago

    Lahore, Punjab, Pakistan Innovative Printing Solutions - IPS Full time

    Get AI-powered advice on this job and more exclusive features.We are a fast-growing custom printing company specializing in personalized branding, packaging and promotional solutions for businesses and individuals. Our team thrives in a creative & collaborative environment where customer satisfaction is the top priority.Role DescriptionWe are looking for a...

  • Customer Success Manager

    3 weeks ago

    Lahore, Punjab, Pakistan Ranko Services Full time

    Get AI-powered advice on this job and more exclusive features. We're Hiring: Customer Success ManagerAre you passionate about building strong client relationships and helping customers succeed? Join our dynamic team as a Customer Success Manager and be the voice of our brandMinimum 1 year of experience in a similar roleFluent in English (both spoken and...

  • Customer Success Manager

    3 weeks ago

    Lahore, Punjab, Pakistan HR Ways - Hiring Tech Talent Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from HR Ways - Hiring Tech TalentTalent Acquisition Specialist | Technical Recruiter| Placement & Acquisition | Hiring Tech Talent for 300+ CompaniesAbout the job Customer Success Manager (Evening Shift)About Our Client:The Company is a blend of Digital plus Analytics, meaning its more...

  • Customer Success Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan Illumina Technology Solutions, LLC Full time

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...

  • Customer Success Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Contour Software Full time

    Get AI-powered advice on this job and more exclusive features.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud...