Customer Success Specialist

5 days ago

Lahore, Punjab, Pakistan ibexl Full time
Customer Success Specialist - Email/Chat Program

Join us to apply for the Customer Success Specialist - Email/Chat Program role at ibex.digital.

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Job Overview

We are looking for incredible individuals who can help us revolutionize customer experience (CX) with their wit and customer-centric approach. In this role, you will provide satisfactory solutions to diverse customer queries via written communication and maintain a positive attitude. The ideal candidate is a keyboard whiz with quick problem-solving skills to deliver outstanding customer experiences.

Job Responsibilities
  • Assist customers with their purchases through the e-commerce website.
  • Deliver exceptional customer service, meeting performance objectives and upholding our client's core values.
  • Respond promptly to customer inquiries via email and chat.
  • Handle customer interactions in a friendly, efficient, and attentive manner.
  • Document each customer query and the corresponding solution.
  • Offer alternatives for products/items unavailable on the website.
  • Follow standard procedures for issue resolution.
  • Stay updated with system information and process changes.
  • Handle objections and customer pushbacks effectively.
Job Specifications
  • O Levels/Intermediate or higher qualification.
  • Excellent written and verbal English communication skills.
  • Must type at least 40 WPM.
  • Proficiency in MS Office, especially MS Excel and MS Word.
Why Join Us?

We offer a supportive environment where you can enhance your skills and give your best effort. We value empathy, humor (when appropriate), and clear communication. Our ideal candidate has critical thinking, time management, problem-solving skills, and professional composure.

What to Expect After Applying

Once you apply, relax while we process your application We will contact you within 3 working days for an initial screening call. Good luck

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
Additional Details
  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Job Function: Other
  • Industry: Telecommunications

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