
Customer Representative
3 weeks ago
We are seeking a Customer Support Representative to join our fast-growing e-commerce team.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless online shopping experience.
Job Specification- Excellent English Communication: Strong verbal and written communication skills for clear and professional interaction with customers.
- Banking & Transaction Knowledge: Understanding of online banking, digital payments, and transaction processes.
- Problem Solving: Ability to quickly analyze and resolve payment or order-related issues.
- Customer Service: Polite, patient, and empathetic approach to handling customer inquiries and complaints.
- Attention to Detail: Accurate data entry and careful handling of transaction records and customer information.
- Tech-Savvy: Familiarity with e-commerce platforms, CRM systems, and customer support tools (e.g., Zendesk, Freshdesk).
- Multitasking: Capable of managing multiple chats, emails, or calls simultaneously without compromising service quality.
- Dispute Resolution: Experience with handling chargebacks, failed transactions, and refund processes.
- Security Awareness: Knowledge of safe payment practices and handling confidential financial data responsibly.
- Team Collaboration: Able to coordinate with finance, logistics, and technical support teams for issue resolution.
Incentive Bonus
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