Customer Representative

3 weeks ago


Islamabad, Islamabad, Pakistan Azosbyte Pvt. Ltd. Full time
Job Description

We are seeking a Customer Support Representative to join our fast-growing e-commerce team.

You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless online shopping experience.

Job Specification
  1. Excellent English Communication: Strong verbal and written communication skills for clear and professional interaction with customers.
  2. Banking & Transaction Knowledge: Understanding of online banking, digital payments, and transaction processes.
  3. Problem Solving: Ability to quickly analyze and resolve payment or order-related issues.
  4. Customer Service: Polite, patient, and empathetic approach to handling customer inquiries and complaints.
  5. Attention to Detail: Accurate data entry and careful handling of transaction records and customer information.
  6. Tech-Savvy: Familiarity with e-commerce platforms, CRM systems, and customer support tools (e.g., Zendesk, Freshdesk).
  7. Multitasking: Capable of managing multiple chats, emails, or calls simultaneously without compromising service quality.
  8. Dispute Resolution: Experience with handling chargebacks, failed transactions, and refund processes.
  9. Security Awareness: Knowledge of safe payment practices and handling confidential financial data responsibly.
  10. Team Collaboration: Able to coordinate with finance, logistics, and technical support teams for issue resolution.
Job Rewards and Benefits

Incentive Bonus

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