Assistant Manager, Account Management

4 weeks ago

Lahore, Punjab, Pakistan Delivery Hero Austria Full time

About the opportunity

Responsibilities:

  • Drive incremental orders, ensure retention, exclusivity, and stronger relationships with GMV Class A & B vendors by providing comprehensive servicing to optimize business performance, growth, and enhance their experience.
  • Improve customer experience by training restaurant staff, collaborating with operations and owners to enhance menu displays, sharing reports, and working with the marketing team to create promotions and events.
  • Identify and implement new value-added initiatives, proactively finding solutions such as establishing 2 exclusive partnerships with key accounts, either offline or on Foodpanda, with targeted monthly growth as a key KPI.
  • Ensure DL Photography of top key accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance daily/weekly.
  • Reduce issue and fail rates.
  • Work with internal cross-functional stakeholders to define requirements, develop tactical implementation plans, manage project risks, issues, blockers, and actions.
  • Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying processes and tools.
  • Maintain visibility and report progress to management.
  • Perform additional tasks or projects as they arise.
What you need to be successful
  • At least 1.5 years of account directorship experience.
  • Strong negotiation and communication skills.
  • Proficiency in presentations and business reviews.
  • Knowledge of food industry and operational costings.
Who we are

Foodpanda is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

What's in it for you

A little About Us:

  • We are incredibly fast and love dynamic environments If you enjoy changing goals and optimization, you'll fit right in.
  • We value people who can develop solutions from scratch, own them, and continuously improve them.
  • We are passionate about our work and driven to achieve our targets. If you're similarly motivated, join us
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