Call Center Representative

2 weeks ago

Lahore, Punjab, Pakistan DCS Full time

Location: Office-Based (Night Shift) Working Hours: Monday to Friday, 08:00 PM to 05:00 AM 1-Hour Break

Are you looking for an exciting opportunity to join a dynamic and thriving team as a Call Center Representative? If you have excellent communication skills, a passion for customer service, and the ability to work during the night, we want to hear from you

Responsibilities:

Answering inbound calls from customers and addressing their inquiries, concerns, or issues in a professional and courteous manner.

Providing exceptional customer service and ensuring a positive experience for every caller.

Accurately recording and updating customer information in our database.

Resolving customer issues or escalating complex cases to the appropriate department.

Meeting or exceeding performance targets and quality standards.

Following company policies and procedures to ensure the highest level of service.

Qualifications:

Strong communication and interpersonal skills.

Customer-oriented with a positive attitude.

Ability to work during the night shift (Monday to Friday, 08:00 PM to 05:00 AM).

Excellent problem-solving and multitasking abilities.

Previous call center experience is a plus, but not required.

Competitive salary with additional bonuses and incentives.

Friendly and inclusive working environment.

Opportunities for career growth and development.

Comprehensive training and ongoing support.

One-hour break for you to relax and recharge.

Modern and comfortable office facilities.

Join our team and embark on a rewarding career in the call center industry, where you can make a difference and enjoy a range of benefits, including extra bonuses and more facilities. We look forward to welcoming you to our team

Job Specification

Fluency in English: A strong command of the English language, including proper pronunciation, grammar, and vocabulary, is crucial for clear and effective communication.

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