Customer Success Executive – Design

2 days ago

Islamabad, Islamabad, Pakistan Vyro Full time
About the Role:

We're seeking a Customer Support Executive with a creative edge someone who not only excels at communication and problem-solving but also understands the language of design. This role blends creative expertise with client-focused support, ideal for someone who enjoys working closely with users to ensure their success and maximize their product experience.

You'll be the voice of the customer, gathering feedback, offering solutions, and collaborating with internal teams to drive meaningful improvements. If you thrive on translating creative needs into impactful solutions and love helping users succeed, this is the role for you.

Fresh graduates are welcome to apply.

What You'll Do:

  • Actively Engage with Customers: Identify and understand customer needs, concerns, and expectations to create positive and lasting experiences.

  • Multichannel Communication: Respond to customer inquiries across email, chat, and social media with clarity, empathy, and professionalism.

  • Translate Creative Needs: Work closely with customers to understand design-related challenges and offer thoughtful, solution-driven support.

  • Analyze Product Feedback: Gather and interpret feedback to highlight areas for improvement, sharing insights with the product and design teams.

  • Prepare Insightful Reports: Summarize customer feedback trends and present actionable insights to internal stakeholders.

  • Educate Users: Guide customers on product features, best practices, and design tools to ensure they get the most out of their experience.

  • Ensure Quality: Maintain high standards in all interactions, representing the brand with warmth and professionalism.

  • Cross-Functional Collaboration: Work alongside product, design, and sales teams to enhance the customer journey and align product offerings.

  • Stay Updated: Keep up with product updates, design trends, and industry best practices to provide relevant support.

What We're Looking For:

  • Bachelor's degree in Design, Visual Communication, or a related creative field.

  • Hands-on experience in customer support roles, ideally with international clientele.

  • Excellent written and verbal communication skills.

  • A customer-first attitude and a passion for solving problems.

  • Strong understanding of design principles and creative workflows.

  • Ability to speak both the language of designers and users.

  • Empathetic listener with an eye for detail.

  • Comfortable working in a fast-paced, remote-friendly environment.

  • Proficiency in communication tools (e.g., Intercom, Zendesk, Slack).

  • Organized, self-motivated, and adaptable.

Working Hours:
  • 6:00 AM – 3:00 PM (PKT)
  • 2:00 PM – 11:00 PM (PKT)
  • 10:00 PM – 7:00 AM (PKT)
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